We’re looking for an energetic and motivated Assistant Manager to help lead the team at this fantastic pub. This is a great opportunity for someone who thrives in a busy pub environment and enjoys being fully involved in day-to-day operations.
The Role
You’ll play a key part in ensuring smooth daily service, supporting the General Manager, and helping drive performance across all areas of the business. This is a hands-on position suited to someone who leads by example and isn’t afraid to roll up their sleeves.
Key Responsibilities
* Overseeing daily pub operations and ensuring service runs efficiently
* Supporting, motivating and guiding the team during service
* Managing opening and closing routines
* Handling stock deliveries, checking orders and resolving discrepancies
* Ensuring all compliance documentation and operational records are completed accurately and on time
* Building relationships with local authorities and regulatory bodies where required
* Assisting in the planning and delivery of events to drive footfall and revenue
* Managing online presence and engaging professionally with customer feedback
* Maintaining a safe, welcoming and well-presented environment
Guest Experience
* Delivering exceptional customer service at all times
* Resolving complaints swiftly and professionally
* Confidently handling challenging situations while maintaining a calm atmosphere
* Creating a friendly and inclusive setting that encourages repeat visits
About You
* Previous experience in a supervisory or management role within hospitality
* Strong organisational skills with the ability to prioritise effectively
* Commercially aware with a good understanding of pub operations
* Comfortable using basic computer systems and administrative tools
* Clear and confident communicator, both written and verbal
* Solutions-focused with the ability to think on your feet
* Resilient under pressure and adaptable to changing situations
* A positive attitude and proactive approach to work
* Flexible and willing to support other locations if needed
If you’re passionate about hospitality and ready to step into a leadership role within a vibrant pub setting, we’d love to hear from you